| Sebasticook
Valley Federal Credit Union
Online Account Access Agreement and Disclosures
Introduction:
This page explains the terms and conditions for using our
Online Banking Service and provides certain disclosures and
information to you concerning the service. Each of your accounts
at Sebasticook Valley FCU is also governed by the applicable
account disclosure/agreement and Truth In Savings disclosure
you received when you opened your account.
How To Access Your Accounts:
To access your accounts through our Online Banking service,
you must have your account number and an Online Banking password.
This information is requested when you enter our Online Banking
pages. The password that is used to gain access to your information
should be kept confidential, just as you would keep other
PIN numbers and security codes confidential. For your protection
we recommend that you change your Online Banking access password
regularly. It is recommended that you memorize this password
and do not write it down. You are responsible for keeping
your password, account numbers and other account data confidential.
If you share your password with the joint owner of your account,
or your spouse, or any other individual who is not a joint
owner, he or she will have full access to ALL share and loan
account information, and be able to initiate transactions
available through this service. If you believe that your password
may have been lost or stolen, or that someone has transferred
or may transfer money between or from your accounts without
your permission, notify Sebasticook Valley FCU at once at
(207) 487-5576.
You cannot use E-mail to initiate transactions, change information
or inquire on your account(s). We will not respond to these
types of requests via E-mail since we cannot be certain we
are corresponding with you. Please use the appropriate functions
within our Online Banking service, call (207) 487-5576 or
visit the credit union for these functions.
Fees:
Sebasticook Valley FCU does not charge a fee for the use of
our home banking service. Your internet service provider (ISP)
probably charges you a fee to access the internet via its
server. We have no control over ISP related fees.
Available Services and Limitations:
The following functions may be performed by members through
the service:
Transfers: You may make transfers
to or from your accounts or other accounts you authorize
as often as you like except for those accounts with transfer
limitations as disclosed in the rate and fee schedule you
received when you opened the account and any amendments
to that schedule.
Account Balances: You may view
your share and loan account balances. There may be drafts
written against your balance, or other electronic items
such as debit card transactions, that have not yet been
presented to the credit union for payment.
Transaction History: You may view
the transaction history for any active loan or share account.
Download Transactions: You may
download transactions in various formats (as available on
our site) for import into personal financial software programs.
Password Changes: If you are an
Online Banking user, you may change your password at any
time from within the Online Banking section. For your protection
we recommend that you change your Online Banking password
regularly.
Opt in Email: You can request
that we keep you informed via email regarding specials and/or
promotions at the credit union.
Transaction Search: You may search
for drafts and other transactions that have cleared your
account. You may also list clearings by date, cleared check
number, transaction description or other means. The oldest
transaction available will vary, but dates will go back,
at a minimum, to your last regular statement date.
The information regarding your account balances on this website
is provided to you as a courtesy pursuant to your request.
For members that have filed a petition seeking bankruptcy
protection under any chapter of the U.S. Bankruptcy Code,
no demand for payment is hereby made, and the information
provided is not to be construed as an attempt to collect or
recover any claim or debt in violation of the provisions of
11 U.S.C. Section 362.
Additional Services:
From time to time, we will announce additional services, which
are available through our Online Banking. Your use of these
services will constitute acceptance of the terms and conditions
presented at the time they are announced. We reserve the right
to limit access or cancel online access at any time.
Operating Systems and Security:
Our Online Banking site is designed to operate using world
wide web technologies and protocols, which are adaptable to
a wide range of systems. The Online Banking section uses SSL
encryption and requires a browser with a current (unexpired)
Thawte Root CA Security Certificate. Some older browsers may
not be able to connect to the site without first updating
the browser security certificate. Our server uses 40 to 128
bit encryption, depending on the users browser.
We use cookies to help us administer the Online Banking section.
Some browsers allow you to reject cookies from servers. If
you don't allow us to set a cookie upon entering the site,
you will not be able to log in. The cookie we set contains
information we need for security, and allows us to 'time out'
your authority to view information. We place the cookie with
instructions that it can only be sent to a server in our Online
Banking domain (homecu.net). A cookie cannot be used to extract
data from your PC. We do not store your Access Code, User
ID or Password in your cookie.
The cookie we set will 'time out' your access authority to
our Online Banking section. Until it times out, you can come
back to our Online Banking without logging in. After the time
out period, you will need to log in again. Remember, most
browsers will let you use a BACK button to view previously
visited documents, even if your viewing authority has expired.
For this reason, the only way to keep others from viewing
your account balance is to exit the browser when you are finished
with your session. This is especially important if you are
using a public or shared computer.
Privacy:
Our Online Banking database is a private system operated for
the exclusive use of our members. We use SSL encryption and
digital server authentication to insure the privacy of your
information when sending data between our Online Banking server
and your PC.
All Online Banking logins are logged by the server. For authenticated
members who use Online Banking, we collect and store certain
information such as how often you visit the Online Banking
section, dates and times of visits and which pages are being
used. We use this information for internal review and product
evaluation only. We never sell, transfer or trade this information
unless we are compelled to do so by law.
We may gather and store additional information available
to us on failed login attempts and other activity we consider
a threat to our system. In these cases, we will share this
information with other companies, agencies and law enforcement
officials as we see fit.
You agree that we may, and you hereby authorize us to, disclose
information to third parties about your accounts or the transfers
you make (1) where it is necessary for completing transfers;
(2) in order to verify the existence and condition of your
account for a third party, such as a credit bureau or merchant;
(3) in order to comply with government agency or court orders
as permitted by law; or (4) if you give us your written permission.
Statements:
You will receive a monthly statement of your account unless
no electronic transfers were made to or from your account(s)
during the month, in which case you will receive a quarterly
statement.
Consumer Liability for Unauthorized Home Banking
Transactions:
Tell us at ONCE if you believe your PERSONAL IDENTIFICATION
NUMBER has been LOST or STOLEN. Telephoning (207-487-5576)
is the best way of keeping your possible losses down. You
could lose all the money in your account, plus your maximum
overdraft line of credit, if applicable. If you tell us within
(2) business days, you can lose no more than FIFTY DOLLARS
($50.00) if someone used your personal identification number
without permission.
If you do not tell us within (2) business days after you
learn of the loss or theft of your personal identification
number and we can prove that we could have stopped someone
from using your personal identification number, if you had
told us, you could lose as much as FIVE HUNDRED DOLLARS ($500.00).
Also, if your statement shows transfers that you did not
make, tell us at once. If you do not tell us within sixty
(60) days after the statement was mailed to you, you may not
get back any money you lost if we can prove that we could
have stopped someone from taking the money, if you had told
us in time. If a good reason (such as a long trip or hospital
stay) kept you from telling us, we will extend the time periods.
We are only liable for losses in excess of the limits stated.
Business Hours:
Monday through Friday 8:00 AM to 5:00 PM and Saturday 8:00
AM to 12 NOON, excluding holidays.
Our Liability:
If we do not complete a transfer to or from your account on
time or in the correct amount according to our agreement/disclosure
with you, we will be liable for your losses or damages. However,
there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money
in your account to make the transfer;
- If the Online Banking equipment or software was not working
properly and you knew about the breakdown when you started
the transfer;
- If circumstances beyond our control (such as fire or flood)
prevent the transfer despite reasonable precautions that
we have taken.
We shall not be responsible for any other loss, damage or
injury whether caused by the equipment, software and/or the
Online Banking service, nor shall we be responsible for any
direct, indirect, special or consequential damages arising
in any way out of the installation, use or maintenance of
your equipment, software and/or service, except where the
law requires a different standard. We do not make any warranties
concerning the equipment, the software or any part thereof,
including, without limitations, any warranties of fitness
for a particular purpose or warranties of merchantability.
Errors and Questions:
In case of errors or questions about your electronic transfers,
telephone us at (207) 487-5576, or write us at P.O. Box 10,
Pittsfield, ME 04967 as soon as you can. We must hear from
you no later than sixty (60) days after we sent the statement
containing the error. You will need to tell us:
- Your name and account number;
- Why you believe there is an error and the dollar amount
involved;
- Approximately when the error took place.
If you tell us orally, we may require that you send us your
complaint or question in writing within ten (10) business
days. We will tell you the results of our investigation within
ten (10) business days and correct any error promptly. If
we need more time, we may take up to forty-five (45) days
to investigate the complaint, but you will have the use of
the funds in question after ten (10) business days. If we
ask you to put your complaint or question in writing and we
do not receive it within ten (10) business days, we may not
credit your account during the investigation.If we decide
that there was no error, we will send you a written explanation
within three (3) business days after we finish our investigation.
You may ask for copies of the documents that we used in our
investigation. If you need more information about our error
resolution procedures, call us at the telephone number shown
above.
Modification:
This Agreement may be amended by us without prior notice to
you when such an amendment is immediately necessary to maintain
or restore the security of the system or a member’s
accounts. We will notify you in writing thirty (30) days or
as otherwise required by law, prior to the effective date
of any other change in any term or condition of this Agreement.
Cancellation:
We may cancel your Home Banking privileges at any time without
notice or cause. You may cancel this Agreement at any time
by providing us with written notice that you wish to cancel.
Cancellation will be effective as of the date we receive the
notice. Any cancellation or termination will not affect any
of your existing liability to us. |
